Terms & Conditions
When you use any of the services provided by shapeyou.com.ng, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service.
ia). HOW DO I GET A REPLACEMENT/EXCHANGE?
In order to get a defective item replaced,
Contact Customer Care within 48hours of delivery and sent back to us within 7 working days from the day of delivery.
No returns are accepted.
The item must be repacked in the same condition it was received in.
Please note the cost of the return & re-delivery is the customer’s responsibility.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods and keep your receipt safe.
Please allow up to 10 working days from the date you return the item to us, for us to contact you and for your exchange to be processed.
Please note that products shall not be eligible for replacement if there is physical damage of any sort done to the product bag, tag, or to the product
ib). WHAT ITEMS ARE NON RETURNABLE/EXCHANGEABLE?
Due to their delicate nature, certain items cannot be exchanged or replaced.
- Boy Short Butt-Lift
- Lydia Waist Trainer.
Please ensure you have provided us with your right measurements before you place an order.
ii) FAULTY GOODS
WHAT DO I DO IF I HAVE A FAULTY GOOD?
If you believe you have a faulty item please notify us of any problems, damages or defects within 72hours from time of delivery and send back to us within 7 working days from day of delivery.
We will ask you a few questions regarding the wear and care of the garment before returning it to us, once we receive the garment we will take careful consideration in our final outcome. You will receive your final outcome of what we can do within 3 working days from day of return.
iii) RISK OF LOSS
The Risk of Loss shall remain with Shapeyou until the item is transferred to you. In the event that the items are damaged after receipt, the risk falls on the customer.
iv) CANCELLATION OF ORDER.
We reserve the right to cancel any order without any explanation for doing so, under situation where we are not able to meet the requirement of the order placed. However we will ensure that any communication of cancellation of an order is made known within appropriate time to the concerned customer.
v) RETURN POLICY.
No returns are accepted.
vi) REFUND POLICY.